Shipping & Delivery
We are so excited to get your new OOSC pieces to you! Please see below for all information regarding our shipping and delivery processes.
Where Do We Ship?
We currently offer shipping within the United States (including Puerto Rico) and to Canada.
Processing Time
All orders are processed within 3-5 business days (Monday-Friday, excluding holidays) after your order is placed. Please note that this is the time it takes to prepare your order for shipment and does not include the actual transit time. You will receive a shipping confirmation email with a tracking link once your order has left our warehouse.
Shipping Methods and Costs
- Standard Shipping (5-7 Business Days): $7.95 or FREE on all orders over $100.
- Express Shipping (2-3 Business Days): $15.95.
Please note that these delivery times are estimates and begin from the date your order is shipped, not the date it is placed. Shipping times may be longer during promotional periods or holidays.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package’s progress. You can also check the status of your order by logging into your account on our website.
International Shipping (Canada)
We are happy to ship to Canada! Please be aware that any customs, duties, or taxes for international orders are the responsibility of the recipient. These fees are not included in the item price or shipping cost, and we are unable to calculate them at checkout, as they are determined by your local customs office.
Shipping Address
Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to change your shipping address, please contact us immediately. If your order has not yet been processed, we will do our best to update it.
What If I’m Not Home?
For your convenience, most carriers will leave your package at your door. If you live in an apartment building, they may leave it with the concierge or in a mailroom. If a signature is required, the carrier will typically attempt delivery three times before returning the package to a local facility for pickup. Please follow the instructions on the tracking information provided by the carrier.
Returns & Exchanges
If you are not completely satisfied with your purchase, you can return or exchange most items within 30 days of delivery. For more details, please visit our Returns & Exchanges page.