Frequently Asked Questions (FAQs)

Orders & Shipping

How long will it take to receive my order?
Processing times are 1-3 business days. Domestic shipping typically takes 3-7 business days via standard mail. Please allow a total of 5-10 business days for your order to arrive.

Do you ship internationally?
Currently, we only ship within the United States.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey.

What are your shipping rates?
We offer free standard shipping on all orders within the United States.

I entered the wrong shipping address. What should I do?
Please contact us immediately through the help portal on our website, ooscclothes.com. If your order has not yet been processed, we may be able to correct it. We are not responsible for orders shipped to an incorrect address provided at checkout.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy from the date of delivery for items in their original, unworn condition with all tags attached. The customer is responsible for return shipping costs. Sale items are final and cannot be returned.

How do I start a return or exchange?
To initiate a return or exchange, please visit our Returns Portal at ooscclothes.com. You will need your order number and email address to begin the process.

How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for us to process it. Your refund will then be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer.

Do you offer exchanges?
Yes, we offer size exchanges subject to stock availability. The fastest way to get a different size is to initiate a return for the original item and place a new order for the desired size on our website.

The item I received is faulty or incorrect. What should I do?
We sincerely apologize for this error. Please contact our support team within 7 days of receiving your order, and we will gladly assist you with a replacement or refund.

Products & Sizing

Where can I find your size chart?
A detailed size chart is available on every product page to help you select the perfect fit.

How can I care for my clothing to ensure it lasts?
Care instructions are located on the label inside each garment. We recommend following these instructions to maintain the quality and longevity of your items.

Account & Payment

How can I reset my password?
Click “Forgot your password?” on the login page and enter the email address associated with your account. You will receive an email with a link to create a new password.

What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal.

I was charged but did not receive a confirmation email. What happened?
Sometimes order confirmation emails can be delayed or filtered into your spam/junk folder. Please check there first. If you still cannot locate it, contact us with your full name and the amount charged, and we will investigate for you.

Promotions & Discounts

I have a discount code. How do I use it?
You can enter your valid discount code in the designated field at checkout before you complete your purchase.

Why isn’t my discount code working?
Please ensure the code is entered correctly and has not expired. Also, check the terms and conditions of the promotion, as some codes may have specific eligibility requirements (e.g., minimum purchase amount, excluded items).

Do you have a student discount?
Yes! We offer a discount for students. Please visit our Student Discount page at ooscclothes.com for more information on how to verify and apply your discount.

Website & Technical Support

The website is not loading correctly. What should I do?
Please try refreshing the page, clearing your browser’s cache and cookies, or accessing our site from a different browser or device.

I’m having trouble creating an account.
Please ensure all required fields are filled out correctly and that your password meets the specified strength requirements. If problems persist, try using a different web browser.