Returns and Cancellations
We want you to love your OOSC pieces. If you are not completely satisfied with your purchase, you can return most items within 30 days of delivery for a refund or exchange.
Returns
We are happy to accept returns for a full refund of the merchandise value for most items within 30 days from the date your order was delivered. Return shipping costs are the responsibility of the customer. After 30 days, we cannot accept returns.
All returned items must be in their original, unworn, and unwashed condition, with all original tags attached. Items that are damaged, altered, or show signs of wear may be refused or a refund may be denied.
How to Return an Item
- Visit our Returns Portal at ooscclothes.com to initiate your return.
- Log in with your email and order number.
- Follow the instructions to select the items you are returning and print your prepaid return label.
- Pack your items securely in the original packaging if possible, attach the return label, and drop your package at the designated carrier location.
Once we receive and process your return, we will send you a confirmation email. Please allow 5-7 business days for the refund to be processed to your original payment method.
Exchanges
We currently do not offer direct exchanges. To exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item on our website at ooscclothes.com.
Final Sale Items
All items marked “Final Sale” at the time of purchase are not eligible for return, refund, or exchange.
Cancellations
Need to cancel your order? We can help if we receive your request quickly.
If you wish to cancel your order, please contact us immediately. We process orders very quickly, so we can only cancel an order if it has not yet been prepared for shipment. If your order has already entered the shipping process, we will be unable to cancel it, and you will need to initiate a return after you receive it.
Damaged or Defective Items
We carefully inspect every order before it leaves our warehouse. In the rare event that you receive a damaged or defective item, please contact our Customer Care team within 7 days of receiving your order. We will gladly assist you with a replacement or refund. Please have your order number ready and photos of the damaged or defective item.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., we sent the wrong item) or a damaged/defective product. The cost of the original shipping is non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
International Returns
Please note that international customers are responsible for any return shipping costs and any applicable customs duties, taxes, or fees. These costs are non-refundable. Refunds for international returns will be issued for the merchandise value only.
Still Have Questions?
For any other questions regarding our return or cancellation policy, please visit our main Help Center at ooscclothes.com. Our team is here to assist you.